Refund & Cancellation Policy

Scope

This policy covers subscription fees for BillBasket SaaS products — BillBasket.app, the Payment Solutions & Collection Platforms, and the KYC/risk/banking-API services. It does not cover:

• third-party charges levied by payment gateways, banks, or telecom providers;
• hardware (printers, scanners, devices) supplied by us or our partners;
• professional services, custom development, and Statements of Work;
• government taxes and duties.

Refundable scenarios

We will, at our reasonable discretion, refund the affected fees in the following cases:

• Duplicate or accidental charges — verified by transaction records.
• Billing errors traceable to BillBasket systems.
• Failed activation due to a defect entirely attributable to us, where we cannot remedy within 7 working days of report.
• Unauthorised transactions on your account confirmed after investigation.
• Cancellation before activation for newly purchased subscriptions where service has not commenced.

Non-refundable scenarios

Refunds are generally not available where:

• service has been activated and is operating as documented;
• the issue stems from your hardware, network, or third-party software;
• your business needs have changed, but the service is functioning;
• the account is suspended for breach of the Acceptable Use Policy or non-payment;
• usage-based fees have already been consumed.

Pro-rata for annual plans

Where you prepay annually and cancel mid-term and the cancellation qualifies under refundable scenarios, we will refund the unused months calculated to the next whole-month boundary. Discounts conditional on annual commitment may be clawed back.

How to request

Write to support@billbasket.in with:

• your registered name, business name, and account email;
• invoice or transaction reference;
• date and amount of payment;
• reason for the refund request;
• any supporting documents (bank statements, screenshots).

Incomplete requests may require additional verification before we can proceed.

Processing timeline

We acknowledge requests within 3 working days. Approved refunds are initiated within 7 working days of approval and credited to the original payment method. The actual time to credit depends on your bank or card network and is beyond our control.

Enterprise customers

Enterprise plans are governed by the negotiated Enterprise Service Agreement and Order Form, which take precedence over this standard policy where they conflict.

Contact

Refunds: support@billbasket.in (cc support@billbasket.in for disputes)